I just purchased the S7 edge. I am randomly getting ads popping up, and I am not sure what APP might be provoking these. For example, I will open Facebook, and a full page gaming ad will pop up. Or, random ads will pop up when the phone is in the lock screen. How do I get rid of these, or figure out where they are coming from? Super annoying!
Solved! Go to Solution.
For anyone still having this problem after having done the suggestions, if you still are getting the popups while IN Safe Mode be sure to contact your regional Samsung support to look into setting up an evaluation and repair.
1-800-726-7864 for US based devices and www.samsung.com/us/common/visitcountrysite.html for non-US devices.
Hello there, @usersLUBPjodc3. We're glad you reached out here with your concern.
While I don't know exactly which app you might have that is causing this, lets try a few things to fix this up.
If you notice that in Safe Mode the pop ups stop, it would be a good idea to try uninstalling some of the more recently added apps. Hopefully, if it just started recently, then it's just one that was recently put on your device and should be among the first taken back out.
My pop ups appear to have stopped.in safe mode. I'd already deleted all recently added apps before safe mode and was still getting pop ups ... so now I'm not sure what to do ?
I always hate to suggest going extreme, but this might be a good time to Factory Reset the phone. Of course be sure to back up everything first!
My wife and i have s7s and we both have this advert issue. Advertisements started popping up as soon as we installed the latest samsung OS softwa re update. Is this something samsung has done.
Hey, @usersLUBPjodc3. I just wanted to reach back out and see if those steps helped out! If not, please let the Community know so that they can look into different ideas to help further.
When the pop up shows up hit the key left to the Home Middle bottom there you will see the pop up & what app is doing this, I myself uninstalled the app, hope this was helpful for you.