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Adapt Sound no Longer Works

I have been using the adapt Sound feature for several years.  As I get into my 50s,it has really helped and is one of the main reasons that I continue to buy Samsung phones.


Just recently, I updated my profile and determined that switching from my new profile to anything else like the Under 30 or Default results in no difference to the sound.  It doesn't work at all.  


Samsung, please fix this or let me know what I am doing wrong. 


Thank you.