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user3Vq82q7XB6
Asteroid

Adding new contacts - bug in my Samsung Galaxy S7 Edge

Hello everyone, this is my first post on the Samsung Community.

 

I have a Samsung Galaxy S7 Edge, which I love.

 

However there is one annoying issue:

 

About 50% of the time I add a new contact to the phone, it will pop up with a previous contacts details. Let me explain what I mean:

 

I will type in a phone number to the call screen and then click "CREATE CONTACT" (Plus arrow). I then have a screen where it should give me a place to type the name of that contact. About half the time it works, but half the time when I click CREATE CONTACT, it will display the contact of someone else random in my contacts list.

 

I am wondering if anyone else has this error? I have cleared cache, restarted phone, updated phone etc. etc. already.

 

Thank you!!

 

 

 

 

5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: Adding new contacts - bug in my Samsung Galaxy S7 Edge

Hey, give this a shot. It can show which apps are causing battery issues, viruses, malware or app crashes:


Device Care > App issue history

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user3Vq82q7XB6
Asteroid

Re: Adding new contacts - bug in my Samsung Galaxy S7 Edge

I cannot find the Device Care option on my phone Larry - please can you advise.

 

Can anyone else tell me what bug this is? It is very annoying. Thanks

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Samsung_EEx0GY1
Astronaut

Type thr number in like you're going to make a call, then...

Type thr number in like you're going to make a call, then in the right hand upper corner of the screen press the icon that shows 3 dots ontop of each other, then ask to save contact... it's faster, easier, and cuts out that issue.

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user3Vq82q7XB6
Asteroid

Re: Type thr number in like you're going to make a call, then...

Thank you for your reply but that is what I do currently
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Samsung Moderator
Samsung Moderator

Re: Adding new contacts - bug in my Samsung Galaxy S7 Edge

Do you experience these symptoms if you try to add a contact in safe mode?

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