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heynewt
Asteroid

Always On Display stopped working

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Samsung Galaxy S7 Edge with latest OS update.  About 9 months ago my Always On Display began to get dimmer and dimmer.  The display itself stopped being "black" and would glow gray with a very dim clock where it used to be a very black display and the clock was bright.

 

I feel like I've tried literally everything suggested in every forum I could find to get it back to working.  I waited until today - I just did a full factory reset of the phone - to post again.  Having wiped the phone and restored it to factory settings, there is still no Always On Display.

 

I purchased the phone used on Ebay 16 months ago.  Where do you send Samsung phones to be repaired?

 

Thanks,

Robert

1 SOLUTION

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Red Giant

Re: Always On Display stopped working

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@heynewt I would recommend reaching out to one of other lines of support for 1-on-1 assistance and see about setting up an evaluation and possible repair for your device. You can reach out on Facebook (https://www.facebook.com/samsungsupport/), Twitter (https://twitter.com/samsungsupport) or by calling 1 (800) 726-7864.

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4 REPLIES 4
Red Giant

Re: Always On Display stopped working

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@heynewt I would recommend reaching out to one of other lines of support for 1-on-1 assistance and see about setting up an evaluation and possible repair for your device. You can reach out on Facebook (https://www.facebook.com/samsungsupport/), Twitter (https://twitter.com/samsungsupport) or by calling 1 (800) 726-7864.

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heynewt
Asteroid

Re: Always On Display stopped working

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Thanks for those links and the phone number! That's what I needed.

 

Robert

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userjfgoYp6wlF
Astronaut

Always On Display stopped working

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is your power saving mode on? I just found out myself today that it will not work if the power saving mode is on. hope that helps! if not, good luck!
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heynewt
Asteroid

Re: Always On Display stopped working

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Thanks for the tip.  I just checked, and no, power saving mode is not activated.

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