Original topic:

Amazon music

(Topic created on: 8/12/19 5:16 PM)
userj6S6zMP06x
Constellation
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Galaxy S Phones

When my screen goes to sleep Amazon music stops. I wake the screen and it works again. How to keep Amazon music keep playing music when the screen goes to sleep. Phone is a S10

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GaryB82
Samsung Care Ambassador
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@userj6S6zMP06x  I would suggest openning settings of your phone scroll down to device care and select the battery then in the top right corner click the 3 dots then the scroll down to settings then scroll down to sleeping apps and check to see if amazon music is listed if it is long press it and remove from the sleeping list 


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Gary-B82-Ambassador-Signature2Note 10+ Verizon Wireless

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GaryB82
Samsung Care Ambassador
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Galaxy S Phones

@userj6S6zMP06x  I would suggest openning settings of your phone scroll down to device care and select the battery then in the top right corner click the 3 dots then the scroll down to settings then scroll down to sleeping apps and check to see if amazon music is listed if it is long press it and remove from the sleeping list 


If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.

Gary-B82-Ambassador-Signature2Note 10+ Verizon Wireless

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userj6S6zMP06x
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Galaxy S Phones

Worked like a charm. Thanks!

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GaryB82
Samsung Care Ambassador
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@userj6S6zMP06x  Anything to help you solve your problem if you have any questions in the future feel free to ask and someone will do there best to help you 


If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.

Gary-B82-Ambassador-Signature2Note 10+ Verizon Wireless
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user0jbfSX4z4q
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Galaxy S Phones

Nice tip. I had ever moved Amazon Music to my Samsung phone for using via the Amazon Music Downloader. And I had met this issue ever and had fixed it.

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SamsungQue
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An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!

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