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Original topic:

Bixby Vision not working

(Topic created: 07-19-2019 07:14 AM)
userklnAUlQ9Th
Asteroid
Options
Galaxy S Phones

Hi all,

 

I just bought a Galaxy S10+ and I'm trying to use Bixby Vision (latest version). However, the app crashes every time I choose to continue on the Terms of Service screen.

 

Thank you in advance!

17 Replies
SJohnson
Samsung Care Ambassador
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Galaxy S Phones

Have you tried clearing the cache to bixby vision? Also try clearing the system cache



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userklnAUlQ9Th
Asteroid
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Galaxy S Phones

Clearing the app cache didn't help. How can I clear the system cache?

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SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Give these steps a try: 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userklnAUlQ9Th
Asteroid
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Galaxy S Phones

Hi, 

 

I cleared the system cache, as suggested, but the problem still remains. 

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user57UvKBod5x
Asteroid
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Galaxy S Phones

I bought a brand new S10 unlocked and I'm having the exact same problem and clearing the cache has not fixed it. Bixby vision crashes on the Terms and Conditions page.


Thanks

userdAaJU6qLQo
Constellation
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Galaxy S Phones

I am also having this issue, constant crash.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Is the software up to date for your Bixby Vision?


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userklnAUlQ9Th
Asteroid
Options
Galaxy S Phones

Yes, according to the Galaxy Store (version 3.0.22.7, 3.0.23.5 for the framework).

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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Give this a try: Force stop all the Bixby apps and clear the cache and data for all Bixby apps.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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