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userc0HZbPxIC2
Constellation

Blue Tooth media stops when wifi disconnected.

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I have a galaxy s9 plus (verizon).  Android 8.0.0, samsung experience 9.0.  When listening to media over bludetooth (regardless of type of bluetooth device), if the wifi disconnects or is turned off, the media stops, and is no longer connected.  The bluetooth itself seems to still work, in other words, if I'm on a call and wifi dissconnects, the call contianues over bluetooth.  When this happens the toggle for meda is still turned on in the bluetooth device settings.

 

To fix I either have to dissconnect and reconnect the device, or go into the bluetooth settings and toggle off and on the Media Audio switch.

 

I feel like I didn't have this problem when I bought the phone, so maybe an update.  Anyone else having this problem or know how to fix.

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Blue Tooth media stops when wifi disconnected.

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I know this is an odd question, but do you use the iHeart Radio app? If so, can you test deleting the app and tell me if the symptoms still happen?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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6 REPLIES 6
Samsung Moderator
Samsung Moderator

Re: Blue Tooth media stops when wifi disconnected.

JUMP TO SOLUTION

I know this is an odd question, but do you use the iHeart Radio app? If so, can you test deleting the app and tell me if the symptoms still happen?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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userc0HZbPxIC2
Constellation

Re: Blue Tooth media stops when wifi disconnected.

JUMP TO SOLUTION

I do have the iheart app.  Uninstalled it, restarted the phone, and the problem is fixed.  Wow, thank you so much for that.  

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Samsung Moderator
Samsung Moderator

Re: Blue Tooth media stops when wifi disconnected.

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You are very welcome.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userImMntpI2EZ
Constellation

Re: Blue Tooth media stops when wifi disconnected.

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Thanks very much for this post and solution! I had been trying to find the answer for a while now.

Do we know why the iHeartRadio app is causing the issue?  I assume re-installing the iHeartRadio app will cause the issue to happen again?

FYI - I also found that bluetooth media audio would stop/switch if you pressed play on the iHeartRadio app from the lock screen when another app was active in the music controller (e.g. Spotify).

These issues only occurred following the latest updates.
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Samsung Moderator
Samsung Moderator

Re: Blue Tooth media stops when wifi disconnected.

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We do not know why, but the issue has been reported to the iHeartRadio developers.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userAZEvzqRBab
Constellation

Re: Blue Tooth media stops when wifi disconnected.

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Thanks a lot i had the same issue, this resoves it.

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