Original topic:

Bluetooth connectivity music stops playing if the app is closed

(Topic created on: 4/26/21 7:53 AM)
FlashGordon21
Astronaut
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Galaxy S Phones

When connected to JBL charge 4, if I don't leave Spotify open on my phone the music will stop playing. Also, after about 3 songs it will stop playing as well. Phone is always next to the speaker. Please help or im taking the speaker and phone out to the desert. 

10 Replies
SamsungGill
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Does this issue occur with any other Bluetooth devices or when playing music without a Bluetooth device?

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FlashGordon21
Astronaut
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Galaxy S Phones
It only happens when playing music on the jbl charge 4
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SamsungGill
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Does this occur with any other apps while using the JBL?

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FlashGordon21
Astronaut
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Galaxy S Phones
No it does not
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SamsungGill
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Have you tried clearing the cache for the Spotify app or forgetting and re-pairing the JBL?

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FlashGordon21
Astronaut
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Galaxy S Phones
I've repaired the device and stopped using power saving mode. I have not tried clearing the cache. How do I do that
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SamsungGill
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Does the issue occur with Power Saving Mode on and off?

 

To clear the cache of the app, please go to Settings>Apps>Spotify>Storage>Clear Cache

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FlashGordon21
Astronaut
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Galaxy S Phones
Yes it occurs with it both on and off. I will try clearing the cache
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SamsungGill
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Please keep us posted. 

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