While I love my Samsung phone, in 1 or 2 years it can seem dated. But with the buy back program, it allows me to get up to half of what my phone is valued at. But I do have one question, do I get my money in the form of credit, meaning that I can only buy another Samsung phone, or do I get it back in the payment I originally made it, meaning I can go to another phone company and buy another model phone?
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It is credit towards a new phone. It works the same as in mobile phone company stores/plans. Except through Samsung directly, the buy back and extras may be worth more. For instance, I traded Note 9 for 10+. This can be done thru Samsung and purchased for your provider or unlocked. Provider discounts may be diff per company and are shown. In my case, Samsung unlocked gave back double the $ reward for purchase w/ trade-in....hope this helps.