When I am talking on the phone (S10+), it keeps putting the call on hold randomnly. I was thinking it was my cheek doing it, but on the new UI you have to hit the three-dots in the top right corner and then hold call, and I don't see how my cheek is doing all of that by accident. Is there another way to put calls on hold that might be causing it?
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I had the same problem with my Samsung Galaxy Fold 2 and fixed it by replacing my sim card. I was a bit surprised that this worked but am just happy to share here in the hope that it helps others with this very annoying issue.
I found my samsung galaxy A5 2017 was for 4 years since I bought it in 2017 almost all the calls during talking on my phone it was going into "hold " and then it played music to the other party. I tried to find out from samung without success. I then got an idea & I searched Google for a sensitive screen fix & found I had to make sure I had plenty of charge in my battery, dial on my phone screen numbers *#2663# and then I was able to update the firmware for my mobile Phone, then Keyboard & then screen. It doesnt have this problem anymore.
I have the Samsung Galaxy S20 FE and I believe this happens when I inadvertently tap the three dots in the upper right corner of the call screen with my ear while on a call, and then inadvertently tapping "Hold call" the same way.
It's frustrating, since it takes 10-15 seconds to realize when it occurs - or longer if you're speaking for a long time and then don't hear a response from the person with whom you're speaking.
I want to believe it has to do with the screen not shutting off, or with the proximity sensor waking up your phone and making the screen active during a call BUT there are no apparent settings to disable the screen that work, and disabling the sensor would require techy skills I don't have.
Of course, using a BT earbud or using Speaker Phone avoids the problem but doesn't eliminate it, and neither are practical solutions for using my mobile phone as a PHONE - which, above all, should work reliably and consistently as such without annoying issues like this!