cancel
Showing results for 
Search instead for 
Did you mean: 
Ritchid
Asteroid

Camera Failure

I am using Samsung S7 Edge and after an update from T-Mobile my phone's camera ain't working.

It pops up "Camera Failed" when ever I open the camera app

7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: Camera Failure

Good afternoon,

 

Thanks for reaching out.

 

Try wiping the cache partition on your device. See if that helps.

 

Follow these steps:

 

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

 

Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches. Don’t be alarmed if the phone gets stuck on the logo for a minute or two after this just don’t turn it off so that what was deleted will be replaced successfully. So, wait for your phone to become active. Don’t worry, this procedure is very easy and safe to do. You won’t damage your phone just by wiping the cache partition.
 

 

 

Reply
Loading...
Beesgirl
Astronaut

I have this exact problem. The above procedure didn't wor...

I have this exact problem. The above procedure didn't work, and neither did a factory reset. Any other suggestions?

Reply
Loading...
Ritchid
Asteroid

Thanks for the feedback I have wiped the cache partition...

Thanks for the feedback

I have wiped the cache partition but still the camera is not working

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Thanks for the feedback I have wiped the cache partition...

Does this occur with the device in safe mode?

Reply
Loading...
Ritchid
Asteroid

Yes It does

Yes

It does

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Yes It does

I would recommend having your device evaluated by a certified technician. You may have two options for this depending on your location. You can either visit a local uBreakiFix location or you can send your device into the Samsung service center.

Reply
Loading...
Ritchid
Asteroid

Ok Noted

Ok

Noted

Reply
Loading...