The camera on my s10e failed after the security update. I found a camera app that works so its not a hardware failure. Other than the only camera app that works nothing else requiring the camera work only displaying a black screen. No document scanner, QR code reader, camera app works.
I have tried every method I found on the web to fix a camera fail issue but nothing works.
Can anyone help, please?
If it helps the information under my phone's software information is as below.
One UI version 3.1
Android version 11
Google Play system update August 1, 2021
Baseband version G970U1UES6GUG1
Kernel version 4.14.190-21607573-abG970U1UES6GUG1 #2 Wed Jul 28
Build Number RP1A.200720.012.G970U1UES6GUG1
SE for Android status Enforcing SEPF_SM-G970U1_11_0010 Wed Jul 28
Know version 3.7
Knox API level 33
SERVICE PROVIDER SOFTWARE VERSION:
Security software version MDF v3.0 Release 6
WLAN v1.0 Release 2
VPN PP_MOD v2.1 Release 3.0.1
ASKS v4.0 Release 20200806
ADP v3.0 Release 20191001
FIPS BoringSSL v1.5
FIPS SKC v2.0
FIPS SCrypto v2.4
SMR Aug-2021 Release 1
Android security patch level August 1, 2021
Solved! Go to Solution.
I understand how frustrating this is. You can try the troubleshooting and solution found in this thread. https://us.community.samsung.com/t5/Galaxy-Note-Phones/Security-policy-restricts-use-of-camera-on-No... If the camera is still experiencing issues, it is recommended to have the phone evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky
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No, I have tried every solution I can find online other than factory reset as I need to use my phone and haven't had the time to mess about with a factory reset and restoring my data and apps. Nothing works. If anyone has tried factory reset and it works, please update here.
Samsung must have know that their update caused this camera issue by now, why is there no fix?!