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Original topic:

Camera fail after August 2021 security update

(Topic created: 08-26-2021 11:09 PM)
user6yN1MULuRH
Asteroid
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Galaxy S Phones

The camera on my s10e failed after the security update. I found a camera app that works so its not a hardware failure. Other than the only camera app that works nothing else requiring the camera work only displaying a black screen. No document scanner, QR code reader, camera app works.

I have tried every method I found on the web to fix a camera fail issue but nothing works.

Can anyone help, please?

If it helps the information under my phone's software information is as below.

One UI version 3.1

Android version 11

Google Play system update August 1, 2021

Baseband version G970U1UES6GUG1

Kernel version 4.14.190-21607573-abG970U1UES6GUG1 #2 Wed Jul 28

Build Number RP1A.200720.012.G970U1UES6GUG1

SE for Android status Enforcing SEPF_SM-G970U1_11_0010 Wed Jul 28

Know version 3.7

Knox API level 33

TIMA 4.1.0

DualDAR 1.30

 

SERVICE PROVIDER SOFTWARE VERSION:

SAOMC_SM-G970U1_OYM_XAA_RR_0013 XAA/XAA/ATT

Security software version MDF v3.0 Release 6

WLAN v1.0 Release 2

VPN PP_MOD v2.1 Release 3.0.1

ASKS v4.0 Release 20200806

ADP v3.0 Release 20191001

FIPS BoringSSL v1.5

FIPS SKC v2.0

FIPS SCrypto v2.4

SMR Aug-2021 Release 1

 

Android security patch level August 1, 2021

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14 Replies
VWEBBJR
Constellation
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Galaxy S Phones
Same issue for me! I didn't factory reset and that did not fix the issue. I haven't been able to find any work arounds. It's so annoying and it's going on week 2 of this issue.
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user6yN1MULuRH
Asteroid
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Galaxy S Phones

How can we report this to Samsung seeing that we now have 3 people in this thread experiencing the same issue after Samsung's August security update?

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useroSV7pS71nH
Constellation
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Galaxy S Phones
More than that I am also having the same issue
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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

I understand how frustrating this is. You can try the troubleshooting and solution found in this thread. https://us.community.samsung.com/t5/Galaxy-Note-Phones/Security-policy-restricts-use-of-camera-on-No... If the camera is still experiencing issues, it is recommended to have the phone evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



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user6yN1MULuRH
Asteroid
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Galaxy S Phones

It seems this recent Samsung security update has caused a number of issues with s10e. First with this camera fail issue, then bricking the phone Samsung Repair ripper - Samsung Community - 1927886, and battery and heat issue  Solved: Help! S10 Overheating, massive battery drain & ran... - Samsung Community - 1969067

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