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userK2ldIwOIJg
Constellation

Camera stop functioning s7

I have tried clearing cache and soft boot in safe mood, wiping the phone twice and have only been able to get the camera to function for a few minutes then when I close it, the camera crashs again.

 

I have looked all over and I cannot find a solution.  It is Samsung's software, has anyone figured this out?  

6 REPLIES 6
Samsung Moderator
Samsung Moderator

Re: Camera stop functioning s7

Hey there,

 

Thanks for reaching out.

 

Since the troubleshooting steps you have already tried haven't corrected the issue, I would recommend having a technician at a UBreakIFix repair center take a better look at the symptoms you are experiencing. Make sure prior to having your device evaluated, back up all of your data.

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userK2ldIwOIJg
Constellation

Re: Camera stop functioning s7

Did you actually delete my reply?

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Prototypedc
Asteroid

Re: Camera stop functioning s7

You could try a full factory reset but I would say looks like it's time for a new phone

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userK2ldIwOIJg
Constellation

Re: Camera stop functioning s7

I have reset twice.  I believe that was the point for crashing our cameras was for us to sell new phones.

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Z3PHYR
Explorer

Re: Camera stop functioning s7

Keep your phone.

Try this *#0*# in the phone app and go to number pad.

This will do diagnostic on your phone.

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userK2ldIwOIJg
Constellation

Re: Camera stop functioning s7

I did it, it just says camera not working diagnostic test complete.  I didn't expect it to say, " Samsung sabotaged s7's in an effort to boost sales". I dont think there is a fix, unless I can roll back the patch.  It is a software issue that many people are having.  Apple did the same thing and it worked for them, so Samsung will do it as well.

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