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Original topic:

Can't Agree to Samsung Account Terms and Conditions

(Topic created: 05-11-2021 10:13 AM)
userB8XiSGGk5B
Astronaut
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Galaxy S Phones

I cannot access any of my Samsung apps on my Galaxy S7. It says the Samsung Account was removed from my phone and to sign back in to use the app. However, when I try to sign in I get the screen asking me to accept the Terms and Conditions, and when I hit Agree it just goes back to the sign in page. 

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Solution
SamsungQue
Honored Contributor
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Galaxy S Phones

I can understand how frustrating this issue can be. I recommend that you reach out to our Samsung Accounts department 855-795-0509 to resolve your issue. 

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3 Replies
Who_Dis
Neutron Star
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Galaxy S Phones

mmmmm, have you tried logging into the account on your PC? just to make sure it's not something account related...

then IF IT ALLOWS, try to submit an issue report using the Samsung Members app after recreating the issue of this Accepting the terms and such but not working...

If the app won't let you, then chat with a tech on Samsung website and see if they can figure something out... You may have to resolve to resetting the device in the worst case, so back up your data.

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Absidy
Astronaut
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Galaxy S Phones
you wouldn't want to agree to their terms and conditions since they seem to update them every two weeks. by the time you agree they will change.
Solution
SamsungQue
Honored Contributor
Options
Galaxy S Phones

I can understand how frustrating this issue can be. I recommend that you reach out to our Samsung Accounts department 855-795-0509 to resolve your issue.