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Original topic:

Can't Create Secure Folder Error

(Topic created on: 6/16/18 9:56 AM)
HoussemTorNix
Cosmic Ray
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Galaxy S Phones

Hello guys, I have a problem with my Galaxy S8, when I open the Secure Folder, it says:

 

Couldn't create Secure Folder

Something went wrong. If this problem persists, contact Customer Service

 

I don't know why, my phone is not rooted, everything is fine and default, please help me

 

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51 Replies
userKV78NqPGmJ
Astronaut
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Galaxy S Phones

The same problem here, I never rooted my phone. But the problem showed after updating to Android Oreo. Any advice please?! 

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userAb97TEwI52
Constellation
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Galaxy S Phones

I got the same problem I need help

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SamsungQue
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

@userAb97TEwI52 What troubleshooting steps have your already tried?

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usermMxl4ws2RT
Astronaut
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Galaxy S Phones

i aslo faced that prob how fix it?

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

@usermMxl4ws2RT What type of device are you using?


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userCd7u0dueXo
Constellation
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Galaxy S Phones

On my Note 8, whenever I unlock my phone secure folder automatically opens without authentication, I have tried several times searching how to fix this bug but I didn't find any solution. Kindly help me to fix this error.

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Zakarya_Sh
Constellation
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Galaxy S Phones

The problem without root 

 

I setup new room and problem still same ! 

 

My mobile galaxy Note 8 

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Options
Galaxy S Phones

Have you tried disabling it in settings and reenabling it after a reboot? That worked for me on a Galaxy A20.

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userTaLirE4pCd
Asteroid
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Galaxy S Phones
Secure folder does not work correctly.when I enter password it show a message that I attached a screen shot below please resolve this issue.
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userXJLDfuLuYP
Astronaut
Options
Galaxy S Phones

I have buy a used Samsung S7 Edge. 

Device Status: Official

Rooted status: Not Rooted.
when use:
https://play.google.com/store/apps/details?id=org.freeandroidtools.root_checker&hl=en

 

Can't create Secure folder or start Samsung Health.

 

How to see if the phone has been rooted:

https://support.samsungknox.com/hc/en-us/articles/115013562087-What-is-a-Knox-Warranty-Bit-and-how-i...

 

  1. Power off your device.
  2. Once off, simultaneously press the volume down, home, and power button.
  3. When warning screen is displayed, press the volume up button.
  4. The Warranty Bit (Warranty  VOID)

If the phone has not been rooted in the past: 0 (0x0000)

If the phone HAS been rooted in the past: 1 ( 0x0400)

 

If that is the case, there is no way to revert the Warranty Bit and Knox won't work on this device. The only way to get the device back to its original settings is to replace the PBA (Printed Board Assembly) on the device; hardware replacement will be required.

 

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