Original topic:

Can't access transferred files in secure folder?

(Topic created on: 4/11/21 6:15 PM)
qwuzzy
Constellation
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Galaxy S Phones

I transferred all of my stuff from my old phone to my new one and a lot of those files were in my secure folder, however I can't see a good majority of them. I know they're on my phone as I can see the space being taken up (By "other" files) and the Smart Switch app says the transfer was successful, but I have no clue how to access them. Any fix? 

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SamsungQue
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

I recommend calling in talking to our Premium Care department 1-866-371-9501

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