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Original topic:

Can't use fingerprint for Samsung billing s10

(Topic created: 06-20-2019 08:54 AM)
ASOSKID89
Cosmic Ray
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Galaxy S Phones

So I have to use my pin, which isn't fun for purchasing themes and ect from the galaxy store. Has always worked perfectly until now.

7 Replies
SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

What is happening when you try to use fingerprints?



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ASOSKID89
Cosmic Ray
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Galaxy S Phones

It vibrates, lags, and shows an X in red. Like it won't take it.

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SamsungQue
Honored Contributor
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Galaxy S Phones

@ASOSKID89 Have you tried clearing the cache partition on your phone?

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ASOSKID89
Cosmic Ray
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Galaxy S Phones

@SamsungQue

I did that yesterday and today when I wanted to get an animated background for the lockscreen (this) like when unlocking it works by just quickly pressing.

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Solution
SamsungLarryK
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Have you tried deleting your fingerprints and re-adding them?

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ASOSKID89
Cosmic Ray
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Galaxy S Phones

@SamsungLarryK. That worked! Just a little slow though. Thanks !

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SamsungLarryK
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

You're welcome.

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