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Astronaut

Cancelling the subscription for my storage plan

I trying to cancel the subscription for my storage plan which I bought by mistake. The instructions tell me to "From Settings, tap Accounts and backup, and then tap Samsung Cloud. Tap Storage plan, and then choose the basic plan." This is fine until I get to the storage plan page. There is no option to change the plan anywhere! So how do I do it, and get a refund for 3 months?

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Samsung Moderator
Samsung Moderator

Re: Cancelling the subscription for my storage plan

Thank you for reaching out. I would recommend contacting our Samsung cloud team directly at  855-795-0509 for further assistance.


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