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Cannot make or receive calls after software update

(Topic created: 01-01-2023 06:12 AM)
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moparmaniac
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Galaxy S Phones
My galaxy s9 recently done a software update n now I cannot make or receive calls, sim card in another phone make calls no problem 

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Samsung_Moderator
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Galaxy S Phones

I am very sorry to hear that your S9 after an update is unable to make or receive calls, and can understand the inconvenience and frustration. The first thing to try is resetting your network settings. You can do so by going to Settings > General Management > Reset > Reset Network Settings > Reset Settings > tap Reset to confirm.

If this doesn't help, there is also the possibility of a third-party application causing this device behavior. You can check for this by using this guide for Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

Last thing to try is a factory reset. Please make sure to back up everything beforehand that you do not want to lose (using this guide on backing up files and data: https://www.samsung.com/us/support/answer/ANS00060517/) and then perform a factory reset to see if the behavior persists: https://www.samsung.com/us/support/answer/ANS00062029/

Also, be sure to contact your carrier, as they are responsible for your service.


If the troubleshooting is not helpful nor is the carrier, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, call 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S Phones

I am very sorry to hear that your S9 after an update is unable to make or receive calls, and can understand the inconvenience and frustration. The first thing to try is resetting your network settings. You can do so by going to Settings > General Management > Reset > Reset Network Settings > Reset Settings > tap Reset to confirm.

If this doesn't help, there is also the possibility of a third-party application causing this device behavior. You can check for this by using this guide for Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

Last thing to try is a factory reset. Please make sure to back up everything beforehand that you do not want to lose (using this guide on backing up files and data: https://www.samsung.com/us/support/answer/ANS00060517/) and then perform a factory reset to see if the behavior persists: https://www.samsung.com/us/support/answer/ANS00062029/

Also, be sure to contact your carrier, as they are responsible for your service.


If the troubleshooting is not helpful nor is the carrier, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, call 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

AirBrain1
Constellation
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Galaxy S Phones
I found that once you do a data network update, make sure to re-sign into the network. When I did a data network reset I lost my data connection and had to reconnect to the data network.
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