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Original topic:

Cannot open any note after update

(Topic created on: 8/22/20 3:29 AM)
userpDCnIJ4Q8I
Astronaut
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Galaxy S Phones

Apparently there was an update that forced a new format and won't let me open existing notes unless I install "Samsung Notes add-on", but when I try to do so it "does not allow unknown updates from this source". Google Play Store thinks I have latest update and lists no such "add-on".

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Solution
userCltTXvmkVZ
Asteroid
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Galaxy S Phones
I went to settings in Samsung Notes and chose the option to convert my old notes. Now I can access everything once again.

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Solution
userCltTXvmkVZ
Asteroid
Options
Galaxy S Phones
I went to settings in Samsung Notes and chose the option to convert my old notes. Now I can access everything once again.

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userVY44LfJad4
Constellation
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Galaxy S Phones

That worked for me too!!! Thak you !! I'm still switching to Google though.

Members_Mqon3u5
Constellation
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Galaxy S Phones

I called  the so experts with the same problem. They had no solutions. Your suggestion did. Thank you so much, saved  my day.

userVY44LfJad4
Constellation
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Galaxy S Phones

I'm having the same issue. I go to setting to allow the add on to be installed - and I don't have the option. Now I can't access any of my very important notes and can't get any help. I just want to see my notes so I can copy them into Google and start using that. Because this is just stupid. 

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