Charging while driving Fire Hazard

[userTJiLn5O5rG]

My Samsung caught on fire tonight. I was driving, phone plugged in charging on phone holder. My phone was hot to the touch, so I immediately removed charger & the plug came out on fire. What is going on?? Burnt a hole through my favorite joggers but it could've been so much worse. Not to mention I'm 37 weeks pregnant & WAS DRIVING!!! 

[SamsungAdam · Accepted solution]

Thank you for reaching out. I'm so sorry to hear about the symptoms you are experiencing. I would be happy to assist you further. Can you please provide me with your full model number, IMEI, and a picture of the symptom you are experiencing in a private message: http://bit.ly/2JH2rq2 

[KarinO]

My husband's Samsung s20fe was just smoking from the charging port. I unplugged it quickly and there is a burning smell. I have the same phone. I'm worried now that either phone could start a fire, especially if we charge overnight. Is there a fix for these phones?

[SamsungRei]

Good morning! I just wanted to check in to see if you are still in need of assistance?

Please note that the notification email is a Do Not Respond email address. You will need to respond directly to the message.

[SamsungRei]

I can certainly understand how concerning this is. I would like to get this over to our specialized team to look into further. Please send a private message with the following information: http://bit.ly/2XERsky

Full name:
Complete physical address:
Contact phone number:
Alternate phone number:
Email address:
Model Code of the phone:
IMEI number of the phone: