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Astronaut

Computer unable to install drivers for the S7.

Hi,

I just bought a Galaxy S7 and now I'm trying to connect to the computer, which I've been doing with my previous galaxy phones. This time, the computer keeps saying "Device driver was not successfully installed". 

I downloaded the Samsung smart switch for desktop and installed on my computer, went to the menu and selected "Re-install device drivers" but all to no avail. Still. the phone cannot be recognised or communicate with the computer. 

 

Can someone please assist on this?

 

Thanks in advance.