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userPT9SzateOE
Asteroid

DiagMonAgent message

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My newly acquired Galaxy S6 has suddenly started giving me a DiagMonAgent has stopped message. Doesn't matter how I dismiss the message.. Shut down DiagMonAgent or just tap the screen to make it disappear... the message comes back anyway again and again. 

 

I've had the phone about four months but the message just started a week or so ago. I haven't installed any apps in over a month. 

 

Any thoughts would be appreciated. 

1 SOLUTION

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userPT9SzateOE
Asteroid

Re: DiagMonAgent message

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A member at the Canadian Samsung forums recommended Package Disabler Pro+ from the Play Store. I installed it and disabled the troublesome system app. Worked perfectly. 

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16 REPLIES 16
Samsung Moderator
Samsung Moderator

Re: DiagMonAgent message

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Have you made sure your device is currently up to date? Also, Are you using the stock messaging app when getting this error message?

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userPT9SzateOE
Asteroid

Re: DiagMonAgent message

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The latest system update says June 4th so I assume it's up to date. Yes, I am using the built in messaging app but the warning appears even when I'm not texting.  

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Samsung Moderator
Samsung Moderator

Re: DiagMonAgent message

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Does this still happen when you test your device in safe mode?

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userPT9SzateOE
Asteroid

Re: DiagMonAgent message

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I haven't tried that.  I will get back to you with results.

 

tnks

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userPT9SzateOE
Asteroid

Re: DiagMonAgent message

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Yes, it happens in safe mode as well

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Samsung Moderator
Samsung Moderator

Re: DiagMonAgent message

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What are you doing with your device when you notice these messages popping up?

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userPT9SzateOE
Asteroid

Re: DiagMonAgent message

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Nothing in particular. I just pick it up and wake it to see if I've missed any messages or intend to use it to make a call/text. 7 times out of ten the message appears almost immediately upon wakening.

 

Is there any way to permanently disable DiagMonAgent ? From what I've been able to google it doesn't seem to be partcularly necessary for my phone to function. 

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Samsung Moderator
Samsung Moderator

Re: DiagMonAgent message

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Have you tried wiping the cache partition on your device?

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userPT9SzateOE
Asteroid

Re: DiagMonAgent message

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I will try that and let you know what happens. 

 

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