Original topic:

Dual Messenger media not downloading

(Topic created: 06-11-2021 02:51 AM)
userAiqG5NI5fh
Constellation
Options
Galaxy S Phones

Hello, 

I use the Dual WhatsApp  feature on my S9 and for years pictures and other media have been downloading into my gallery. However, a few months ago installed a SD card and backed up pictures and videos. Since then one of my WhatsApp account stopped downloading into my gallery, despite having the media auto-downloaded settings activated in WhatsApp. Can someone shed some light on what might be causing this problem?

Thanks. 

3 Replies
Blue7
Sun
Options
Galaxy S Phones

have you tried to uninstall and reinstall? clear cache and data? check all permissions as well. 

seems like whatsapp issue.. you might wanna contact whatsapp developers on play store

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userMe57iXXETK
Astronaut
Options
Galaxy S Phones

i tried all the options which you have suggested but none of those are working, i think it's not the problem with the application bcoz the original messenger is working fine, only the problem with dual messenger app

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