JUMP TO SOLUTION Solved

Original topic:

Earphones have lower volume on one side

(Topic created: 01-23-2020 11:03 PM)
userWCABfJDa1f
Constellation
Options
Galaxy S Phones

Hi, 

 

I've had the S10 for about 1.5 months and I have been using the earphones provided with the phone and now the right side has a lower level of sound coming through.

 

Would you be able to help? 

1 Solution


Accepted Solutions
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

There are several possible factors why sound is not playing from the headphones. It could be as simple as the volume is too low, or possible physical damage to the headphones.

 

Give this link a try for symptoms with the sound on wired headphones: https://www.samsung.com/us/support/troubleshooting/TSG01001072/

 

I would recommend trying your headphones with another device.

 

If you still experience these symptoms after trying the troubleshooting steps provided, I would recommend an accessory exchange. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply
4 Replies
SamsungJace
Community Manager
Community Manager
Options
Galaxy S Phones

Are you using the wired AKG headphones? Does this happen with other devices as well?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
user95GWPLrEVp
Astronaut
Options
Galaxy S Phones

I have the same problem, the right side is almost inaudible even at max volume, and the left side seems to be getting quieter too, I can barely hear the person I am talking too. I have already checked the sound balance, and all the bells and whistles knobs. It happens even when used on other devices, so it seems to be a hardware problem.

0 Likes
Reply
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

There are several possible factors why sound is not playing from the headphones. It could be as simple as the volume is too low, or possible physical damage to the headphones.

 

Give this link a try for symptoms with the sound on wired headphones: https://www.samsung.com/us/support/troubleshooting/TSG01001072/

 

I would recommend trying your headphones with another device.

 

If you still experience these symptoms after trying the troubleshooting steps provided, I would recommend an accessory exchange. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply
userPQI3DYYYrI
Astronaut
Options
Galaxy S Phones

Hello Adam,

 

Like the other users I am having the same issue. Ive inspected the ear buds and tried all other measures with the software. The earbuds have not been used much at all for this to happen. I've been running and using these just fine for less than a month and this suddenly occured. Could you offer similar help?

 

Best,

Nick

0 Likes
Reply