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Asteroid

Error - Google Device Owner policies aren't supported on this phone. Contact Support to enrol with a

This is a Samsung Galaxy S6, Australian stock.

 

At initial setup, after factory resetting the unit and rebooting. Have then selected Wi-Fi network, clicked next and I get:

 "Error - Google Device Owner policies aren't supported on this phone. Contact Support to enrol with a supported profile." Underneath that it has a hyperlinked Support that just points me to contact support.

 
Rebooting/factory wiping phone does not achieve anything.
 
Please do not point me to Google because they pointed me here. I tried in their forums  via this link.
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7 REPLIES 7
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Cosmic Ray

Re: Error - Google Device Owner policies aren't supported on this phone. Contact Support to enrol wi

this could be FRP kicking in.

 

are you using a different google account for the setup?

 

it has to be the same one that existed before the factory reset.

 

 

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Asteroid

Re: Error - Google Device Owner policies aren't supported on this phone. Contact Support to enrol wi

Thanks for responding - I have not gotten to the stage of entering any accounts in, whetehr it be Samsung or Google. This page is directly after I've selected a Wi-Fi network. I tried a diff network, just for the kick of it - no different.

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Samsung Moderator
Samsung Moderator

Re: Error - Google Device Owner policies aren't supported on this phone. Contact Support to enrol wi

Thank you for this information. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Re: Error - Google Device Owner policies aren't supported on this phone. Contact Support to enrol wi

My mistake - it's a US variant Samsung Galaxy S6. So you can assist now and tell me what the issue is?

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Samsung Moderator
Samsung Moderator

Re: Error - Google Device Owner policies aren't supported on this phone. Contact Support to enrol wi

Can you please provide me with the model code of the device? 


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Asteroid

Re: Error - Google Device Owner policies aren't supported on this phone. Contact Support to enrol wi

Apologies, I am unfamiliar with the codes - the sticker says SM-G920x

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Cosmic Ray

Re: Error - Google Device Owner policies aren't supported on this phone. Contact Support to enrol wi


@userLlVf6CQdJ7 wrote:

Thanks for responding - I have not gotten to the stage of entering any accounts in, whetehr it be Samsung or Google. This page is directly after I've selected a Wi-Fi network. I tried a diff network, just for the kick of it - no different.


 

1) what android version is in the s6?

2) what is the URL  linked by support?

3) have you used ADB before?

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