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Constellation

Extra time for trade in

Extra time for trade in because of the Virus going on thanks everyone stay healthy!

4 REPLIES 4
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Samsung Care Ambassador

Re: Extra time for trade in

I guess it's a reasonable thing to ask for if someone is required to stay at home, but idk. Are you not able to mail the device? Can you request a pick up from the mail carrier?



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Asteroid

Re: Extra time for trade in

Yes…my trade in process is already in pending receipt two weeks since it was received in Samsung....Still no any confirm notice

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Samsung Care Ambassador

Re: Extra time for trade in

@Arvin 

 

Once they receive it, it can take up to 4-6 weeks for it to complete. And yes, may take even longer because of the COVID-19.



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Cosmic Ray

Re: Extra time for trade in

I received my s20 on March 9th I return my trade in to FedEx on the 10th of March on the 18th of March I received trading successful

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