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Factory reset restoration after forgotten password

(Topic created: 12-02-2019 02:45 PM)
userEWxoylySYw
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Galaxy S Phones

I forgot the pattern for my phone, and eventually had to factory reset it. After setting it up, it required me to use my pattern to restore my data, which has now been deleted. Is there any way to restore the perma-deleted data?

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SamsungJace
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Galaxy S Phones

Unfortunately, there is not. 


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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Hey there,

 

Prior to having to factory reset your device, was your data backed up to a Samsung cloud?

 

Give this link here a shot giving additional information on how to access your Samsung cloud:

 

https://www.samsung.com/us/support/answer/ANS00060518/

 

Use this link here to restore data from your Samsung cloud:

 

https://www.samsung.com/us/support/answer/ANS00060517/

 

I hope this helps.

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userEWxoylySYw
Constellation
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Galaxy S Phones

Hi, and thank you for the reply. I don't believe I had that set up before the factory reset... Is there a place where the deleted data is stored that I would be able to access?

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SamsungJace
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Galaxy S Phones

Unfortunately, there is not. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Samsung_BbvXXRb
Constellation
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Galaxy S Phones

You can set up Samsung's Find My Phone app so you can unlock your phone remotely if you get locked out of your phone--but it needs to be set up before you get locked out. Maybe you gave the app remote unlock permission when you set up your phone and don't remember.

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