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Red_07
Asteroid

Fingerprint scanner not working

So I'm on the UI beta and I was wondering if anyone else if having issues with their finger print scanners. Currently have an S10e and I can no longer use my fingerprint scanner to unlock my phone and get into certain apps. Is this just a bug with the beta? Button itself works fine, just the scanner.

5 REPLIES 5
Honored Contributor

Re: Fingerprint scanner not working


@Red_07 wrote:

So I'm on the UI beta and I was wondering if anyone else if having issues with their finger print scanners. Currently have an S10e and I can no longer use my fingerprint scanner to unlock my phone and get into certain apps. Is this just a bug with the beta? Button itself works fine, just the scanner.


Please report beta issues properly. Look under "reporting bugs":

https://us.community.samsung.com/t5/Galaxy-S10/%EF%B8%8F-Android-10-feedback/m-p/888749#M40513


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userkzoEIEBZ7v
Constellation

Re: Fingerprint scanner not working

My S8 stopped working same time as yours. Wonder what updated that broke this. Bet we start hearing others having this issue.

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Samsung Moderator
Samsung Moderator

Re: Fingerprint scanner not working

Hey there! 


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
(15)Digit IMEI Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Tokabud
Astronaut

Re: Fingerprint scanner not working

I'm on s9+ an my fingerprint scanner quit working this morning any1 got a solution

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SuziC
Asteroid

Re: Fingerprint scanner not working

The update broke EVERYTHING!! Seems like it had a string of malware in it.

My fingerprint scanner halfway works on my note10+!

This issh is overrated!

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