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Original topic:

Fingerprint sensor responding slow

(Topic created: 11-27-2019 02:19 PM)
1pri
Asteroid
Options
Galaxy S Phones

Is anyone else noticing a slow response from the ultrasonic fingerprint sensor on their Galaxy S10+. I haven't had any updates and it just started lagging.

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SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Thanks for reaching out.

 

Have you tried wiping the cache partition on the device? Let's try that and see if that helps any.

 

Follow these steps:

 

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

 

Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches. Don’t be alarmed if the phone gets stuck on the logo for a minute or two after this just don’t turn it off so that what was deleted will be replaced successfully. So, wait for your phone to become active. Don’t worry, this procedure is very easy and safe to do. You won’t damage your phone just by wiping the cache partition.
 

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Solution
SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Thanks for reaching out.

 

Have you tried wiping the cache partition on the device? Let's try that and see if that helps any.

 

Follow these steps:

 

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

 

Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches. Don’t be alarmed if the phone gets stuck on the logo for a minute or two after this just don’t turn it off so that what was deleted will be replaced successfully. So, wait for your phone to become active. Don’t worry, this procedure is very easy and safe to do. You won’t damage your phone just by wiping the cache partition.
 

1pri
Asteroid
Options
Galaxy S Phones

Did as instructed and works fine now.

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SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Awesome! I'm glad I was able to assist you with helping resolve your issue. Feel free to reach back out to us anytime if you need any further assistance. 🙂

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