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Original topic:

Fingerprints Not working

(Topic created: 12-03-2019 02:36 PM)
userXHMjtf8vZ0
Constellation
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Galaxy S Phones

Ever since Samsung did the last update on the fingerprint scanner mine stopped working. It use to work a little but I was always having to restart my phone just for it to work a couple of times. But now it doesnt work at all. I do not have a screen protector covering it so I'm not sure what else to do😭

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Solution
SamsungRei
Community Manager
Community Manager
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Galaxy S Phones

Thank you for reaching out! Will you please check the software version of the Fingerprints app? 

  • Settings > Biometrics and security > Biometric preference > Fingerprints

Do you still have your fingerprints registered to the phone?



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userXHMjtf8vZ0
Constellation
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Galaxy S Phones

I had to reset my phone just to get in this setting. I remember when they updated they said to reset all the fingerprints and I did so let see if it works this time. 

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SamsungRei
Community Manager
Community Manager
Options
Galaxy S Phones

Awesome! Please let me know if you have any additional questions!



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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