Original topic:

Forgot pin and don't want to factory reset.

(Topic created on: 2/22/21 8:42 PM)
Samsung_kauIPLy
Constellation
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Galaxy S Phones

Dear Members,

I have been struggling hard to unlock or reset my phone without loss of my phone data. My main concern is data residing on phone as I have not backed up. I tried resetting using google finder and samsung remote unlock(remote unlock setting is off on phone). Please, provide me an alternative way were I could bypass the factory reset and remove the pin off my phone. 

Currently my phone is just connected to wifi and can't do nothing on it.

Thanks in advance!

5 Replies
HongKongPhooey
Astronaut
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Galaxy S Phones
Let me make sure I'm reading you right.

You forgot your pin code, and have set up no safeguards in case of such an event?

I just want to be clear on what's happened. Not being snippy.

I assume you either set it for the first time recently, or changed it recently. Yes?
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marlyangel
Astronaut
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Galaxy S Phones
yes.
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marlyangel
Astronaut
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Galaxy S Phones
I'm in the same Das Boot🤪
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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Have you tried using findmymobile.com to unlock your device? Using this website will allow you to log in to your Samsung Account credentials and from there it should give you the option to unlock the device without losing any data. 

 

If the option above does not help you unlock the device, Unfortunately, the only other option is to factory reset the device.

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marlyangel
Astronaut
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Galaxy S Phones
how do you factory test when it wont let you turn off or on due to not having the unlock code
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