Original topic:

Front camera blur

(Topic created: 05-14-2020 02:10 AM)
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ZachsMimi2017
Constellation
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Galaxy S Phones

All of a sudden my front camera view is all blurry. The rear view is working fine. Does anyone know what the problem could be. Help please

1 Solution


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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Hello, We understand the frustration of not being able to take a clear photo. This link provides steps that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001424/ 

Are you using the stock camera app when you are experiencing these symptoms?

-If yes, I would recommend force stopping and clearing the cache and data for the camera app. Give these steps a try: go to settings > apps > camera > tap on force stop > tap on storage and clear cache and data

I would also recommend wiping the cache partition on your device. The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly. Give these steps a try: 

  • Turn off the device.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all three keys.
  • An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  • Press the Volume down key several times to highlight wipe cache partition.
  • Press Power key to select.
  • Press the Volume down key to highlight yes, them and press the Power key to select.
  • When the wipe cache partition is complete, Reboot system now is highlighted.
  • Press the Power key to restart the device.

If you continue to experience blurred photos, we recommend having the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864. 

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 


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1 Reply
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Hello, We understand the frustration of not being able to take a clear photo. This link provides steps that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001424/ 

Are you using the stock camera app when you are experiencing these symptoms?

-If yes, I would recommend force stopping and clearing the cache and data for the camera app. Give these steps a try: go to settings > apps > camera > tap on force stop > tap on storage and clear cache and data

I would also recommend wiping the cache partition on your device. The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly. Give these steps a try: 

  • Turn off the device.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all three keys.
  • An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  • Press the Volume down key several times to highlight wipe cache partition.
  • Press Power key to select.
  • Press the Volume down key to highlight yes, them and press the Power key to select.
  • When the wipe cache partition is complete, Reboot system now is highlighted.
  • Press the Power key to restart the device.

If you continue to experience blurred photos, we recommend having the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864. 

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.