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Original topic:

Galaxy S10 Network error when trying to open MMS

(Topic created: 04-12-2021 01:42 PM)
Latinamj
Astronaut
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Galaxy S Phones

Been having issues receiving multimedia messages. Txt msgs no issues. I get a Error network error occurred  when i attempt to open multimedia attachments. 

I've restarted, open settings-app-messages-storage- deleted cache and data. 
Have not helped.
 
Any ideas?
6 Replies
userNxh0mcjFbd
Constellation
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Galaxy S Phones
I'm having those same issues and now seeking help
JenniferQ
Astronaut
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Galaxy S Phones
Same here. Happened after the software update that occurred on 4/12/21. It only happens with picture messages.
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Thank you for reaching out. Try the troubleshooting here: https://www.samsung.com/us/support/troubleshooting/TSG01001439 If you are still receiving the network error, you will need to follow up with your service provider as they the ones responsible for your network and MMS services.



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JustJan2019
Cosmic Ray
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Galaxy S Phones
Did the troubleshooting steps help? I have to constantly restart my phone, and still encounter network connectivity issues, even to wifi.
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Latinamj
Astronaut
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Galaxy S Phones
Yes, it hasn't happened since not sure if it was steps or the second update my phone had.
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JustJan2019
Cosmic Ray
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Galaxy S Phones
I'll have to try it, thanks
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