My son said he noticed an odd smell while charging his s10e. He then noticed smoke coming from the phones charger port. He unplugged it quickly and the USB c plug is blackened and the phone will no longer charge. It appears this has been a problem with some other phones. Please let me know how we can fix this. Thank you.
Thank you for reaching out. I certainly understand your concerns and would be happy to assist you further. Can you please provide me with your full model number and IMEI in a private message: http://bit.ly/2JH2rq2
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