Original topic:

Galaxy S10e colors washed after turning screen off

(Topic created: 2 weeks ago)
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lilija
Constellation
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Galaxy S Phones

New S10e screen has bad color quality. I've had it for weeks and it just started happening hours ago. It looks like night mode but all display settings are off.
A temporary fix occurs when the screen times out, or when the screen is activated using always on display. But if I turn off the screen and turn it back on using the power button, the almost yellowy color comes back.
I reset all settings and tried booting in safe mode, and in both cases the problem persists.

3 Replies
LongHiker
Galactic Samsung Care Ambassador
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Galaxy S Phones

@lilija Perhaps you should return to where it was repaired and have them address the issue. 

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Robin621k
Honored Contributor
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Galaxy S Phones
Where did you purchase a NEW S10e?

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realaud
Honored Contributor
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Galaxy S Phones

Have you accidentally turned on "eye comfort shield"?  This will put a yellowish cast over your screen.  So can turning on the color filter accidentally.  The S10e is *not* a new phone.  If you bought one recently it is likely a previously owned phone.  If it was "new in the box", someone may have had leftover stock. Regardless of any bargain price you got, you likely would have been better off buying a new A series phone.  You need to understand that that phone will receive no updates and no support. If you can return it, do so. If you can't, let's see if we can make it work for you.  Check the eye comfort shield settings.  You can find it by pulling down the quick panel to get to the control center.

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