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Galaxy S10e fingerprint sensor not responding

(Topic created: 04-21-2020 05:04 PM)
Samsung_LFBva6M
Astronaut
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Galaxy S Phones
I have the latest update on my Samsung. Straight talk phone. I've tried rebooting and it does not clear the error. I just keep getting an error message at the bottom saying that the finger print sensor is not responding and to please try again later
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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

If you've tested the phone in Safe Mode and still receiving the message regarding the fingerprint sensor, service would be recommended. For service in the U.S, you can

Visit a local uBreakiFix location: https://www.ubreakifix.com/samsung

Call 1-800-726-7864

Or send a private message: http://bit.ly/2XERsky

 

Outside of the U.S., please visit this link: https://www.samsung.com/us/common/visitlocationsite.html



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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3 Replies
userbSxZMpqJJg
Astronaut
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Galaxy S Phones

Hi,

Same error here. Have you fixed?

Help, thks

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user918IjhQN4Y
Constellation
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Galaxy S Phones

I am having the same problem with my Samsung Galaxy S10e. I tried everything I know and did a full backup of all of my data and apps. Same error about the Fingerprint sensor is not responding. 

 

I really need help. 

Thank You

Richard Jenkins 

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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

If you've tested the phone in Safe Mode and still receiving the message regarding the fingerprint sensor, service would be recommended. For service in the U.S, you can

Visit a local uBreakiFix location: https://www.ubreakifix.com/samsung

Call 1-800-726-7864

Or send a private message: http://bit.ly/2XERsky

 

Outside of the U.S., please visit this link: https://www.samsung.com/us/common/visitlocationsite.html



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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