Galaxy S10e fingerprint sensor not responding

[Samsung_LFBva6M]

I have the latest update on my Samsung. Straight talk phone. I've tried rebooting and it does not clear the error. I just keep getting an error message at the bottom saying that the finger print sensor is not responding and to please try again later

[userbSxZMpqJJg]

Hi,

Same error here. Have you fixed?

Help, thks

[user918IjhQN4Y]

I am having the same problem with my Samsung Galaxy S10e. I tried everything I know and did a full backup of all of my data and apps. Same error about the Fingerprint sensor is not responding. 

I really need help. 

Thank You

Richard Jenkins 

[SamsungRei · Accepted solution]

If you've tested the phone in Safe Mode and still receiving the message regarding the fingerprint sensor, service would be recommended. For service in the U.S, you can

Visit a local uBreakiFix location: https://www.ubreakifix.com/samsung

Call 1-800-726-7864

Or send a private message: http://bit.ly/2XERsky

Outside of the U.S., please visit this link: https://www.samsung.com/us/common/visitlocationsite.html