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Nylanfs
Asteroid

Galaxy S5 won't accept new Samsung password

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I have an older S5 that won't accept the new password I made for my Samsung account. I remember seeing that older devices have some limitations on password info?
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Nylanfs
Asteroid

Re: Galaxy S5 won't accept new Samsung password

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I set the password to a 23 char password using numbers, letters, & special characters. It would not accept that as a password for my samsung account on my phone, playing around with it I settled on an 11 char, letters and numbers only password and it accepted that..

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Samsung Moderator
Samsung Moderator

Re: Galaxy S5 won't accept new Samsung password

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I am not familiar with any password restrictions. Are you able to sign into your Samsung account using that same username and password through a web browser?



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Nylanfs
Asteroid

Re: Galaxy S5 won't accept new Samsung password

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I set the password to a 23 char password using numbers, letters, & special characters. It would not accept that as a password for my samsung account on my phone, playing around with it I settled on an 11 char, letters and numbers only password and it accepted that..

View solution in original post

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Honored Contributor

Re: Galaxy S5 won't accept new Samsung password

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It sounds like it was a password limitation issue then, I'm glad you were able to get it working.


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