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userAG1ICWWDsF
Constellation

Galaxy S6 - Freezes & Reboots (Ive Already Done Master Restore)

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Hi everyone! I have a Samsung Galaxy S6 Active. When I use the phone it will freeze and a few seconds later will restart. This is happening very often, to the point I can hardly even use the phone. Its usually occurring within 20 seconds of using the device. I've also noticed the back of the phone will get pretty warm after crashing and restarting a few times. My battery life also seems to go down very quickly (could be all the rebooting). 

 

I absolutely love the phone, so I'd really like to try and fix it. So far I have;

 

1. Ran the device in Safe Mode 

2. Partitioned the System Cache

3. Completed a Master Restore

 

None of which has solved the problem. Any idea what the problem is and how to fix it?

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: Galaxy S6 - Freezes & Reboots (Ive Already Done Master Restore)

JUMP TO SOLUTION

@CB-Thornton Have you tried force stopping and clearing the cache on your camera app?

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6 REPLIES 6
userxj4qWQxDhq
Constellation

Re: Galaxy S6 - Freezes & Reboots (Ive Already Done Master Restore)

JUMP TO SOLUTION

I had the same issue the I disabled the Peel Remote app and all seems back to normal 

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CB-Thornton
Constellation

Re: Galaxy S6 - Freezes & Reboots (Ive Already Done Master Restore)

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That doesn't work for me. My S6 freezes and reboots while taking video's.

 

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Samsung Moderator
Samsung Moderator

Re: Galaxy S6 - Freezes & Reboots (Ive Already Done Master Restore)

JUMP TO SOLUTION

@CB-Thornton Have you tried force stopping and clearing the cache on your camera app?

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CB-Thornton
Constellation

Re: Galaxy S6 - Freezes & Reboots (Ive Already Done Master Restore)

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I did that and it worked for about two days. I then installed another camera application and I thought that solved the problem. Nope the problem came back after I took three videos.

Oh well I guess I must get a new phone if I want to take videos.

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CB-Thornton
Constellation

Re: Galaxy S6 - Freezes & Reboots (Ive Already Done Master Restore)

JUMP TO SOLUTION

I did that and it worked for about two days. I then installed another camera application and I thought that solved the problem. Nope the problem came back after I took three videos.

Oh well I guess I must get a new phone if I want to take videos...

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userxj4qWQxDhq
Constellation

Re: Galaxy S6 - Freezes & Reboots (Ive Already Done Master Restore)

JUMP TO SOLUTION
I disabled Peel Remote app and all seems good
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