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Asteroid

Galaxy S6 Not turning On

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Hi!

I have a galaxy S6. It had a battery issue and I replaced it and worked fine. But accidentally I dropped it not more than a feet to the floor and it went black. 

 

I tryed to turn it on but nothing happened.  Then I plugged it to the power source and it started charging but keep restarting. 

 

After I pressed some buttons together it went to a somekind of a state but didn't let me factory format. It keeps restarting. 

 

Is there any solution for this kind of a matter?

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Samsung Moderator
Samsung Moderator

Re: Galaxy S6 Not turning On

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@cooraymcmc Thanks for reaching out to us. From everything, you described happened to your phone. You will need to have your phone serviced. Here is a link to find a local service center. http://www.samsung.com/us/support/service/location

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Samsung Moderator
Samsung Moderator

Re: Galaxy S6 Not turning On

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@cooraymcmc Thanks for reaching out to us. From everything, you described happened to your phone. You will need to have your phone serviced. Here is a link to find a local service center. http://www.samsung.com/us/support/service/location

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Asteroid

Re: Galaxy S6 Not turning On

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Thank you very much! 

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