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Galaxy S6 software update issue

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Hello! I have a Samsung Galaxy S6 (OS Marshmallow) of T-mobile but I can't find the "software update manually" option on my device. As I tap the "software update manually" it does not respond. Please help me find a way to update my device's software. The "software update manually" option is missing in my Samsung Galaxy S6 along with "schedule software update" and "software update automatically" options.
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Galaxy S6 software update issue

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Here is the screen shot attached.

Screenshot_20171121-001459.png

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20 REPLIES 20

Galaxy S6 software update issue

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Here is the screen shot attached.

Screenshot_20171121-001459.png

View solution in original post

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Honored Contributor

Re: Galaxy S6 software update issue

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Hello @userI3wfzGgvRB

If you click on "Software Update" at the top of that screenshot, what does it say then?  Smiley Happy


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Re: Galaxy S6 software update issue

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Hi, SamsungViv. Thanks for having interest in my case. When I tap on this "Software update", it doesn't respond a single thing to be clear. I keep on tapping continuously but it doesn't open anything further.
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Honored Contributor

Re: Galaxy S6 software update issue

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Hmm, let's see...

Hey Community! Anyone else seeing this problem? Anyone have a workaround? Let us know! 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Re: Galaxy S6 software update issue

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Hello, expert. Thanks for your kind advice but I have always check it and it remains the same thing i.e., it doesn't respond. Even tried it with 100% battery.
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userDxrn2cA50A
Constellation

Re: Galaxy S6 software update issue

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Yes. I also have this problem.

 

Whenever I click on software update it doesn't respond.

 

I don't want to use Odin or ADB as they seem too complicated.

 

Samsung Galaxy s6, SM-G920A


@SamsungViv wrote:

Hmm, let's see...

Hey Community! Anyone else seeing this problem? Anyone have a workaround? Let us know! 



, Carrier is T-Mobile

 

 

 

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Samsung Moderator
Samsung Moderator

Re: Galaxy S6 software update issue

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Have you tried using Smart Switch to update your phone?

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usersj78GmcFFh
Constellation

Re: Galaxy S6 software update issue

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userkbhfs4gC7o
Astronaut

Re: Galaxy S6 software update issue

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Pls ur screenshot is no longer visible, can you help out please.

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