cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Re: Galaxy S7 Back Peeling Off

JUMP TO SOLUTION
Well, I bought an S7 about 2 years ago, and 1 year later the battery bulged and pushed the back off. I went to the Verizon store and they were unable or unwilling to assist. I went to the Samsung desk at Best Buy, and they said to contact Samsung directly. I did, and they fixed the battery problem but it took 3 weeks. However, during the repair they mis-aligned the camera, so it wasn't usable. Eventually they fixed that too - 60 days without my phone, total. Happy until 2 days ago when I noticed that it was getting hard to screen taps on the left side of the screen. A little investigation and I discovered that the battery is once again swollen and has pushed the back off the phone. It's also damaged by Otterbox case. Does anyone think that Samsung will fix it for me again? Seems like a safety issue.
Reply
Loading...
Highlighted
Honored Contributor

Re: Galaxy S7 Back Peeling Off

JUMP TO SOLUTION

Can I please get your full model number and IMEI in a private message?

Reply
Loading...
Highlighted
Constellation

Re: Galaxy S7 Back Peeling Off

JUMP TO SOLUTION

I am experiencing exact same problem with my Galaxy S6 flat. I have kept the phone in a  Lifeproof case since day one. Never dropped never wet, never overheated. The original battery lasted 2+ years and was replaced by the OEM. There are a few things I still love about this phone and was always keeping it in as good of a shape as when it was new so I would keep using it. I had an original battery put in Novermber without any damage and it's been lasting a lot longer,  but the bottom part of the bezel by the home button just started peeling without any reason across the corner and since 2 hrs ago has about 75% peeled as I trying now to make it all look even as it gives out a strange annoying glare. I wish it can at least be peeled fully so it would look even but I now it is very distracting altough all the buttons are still working. Searching for repair landed me here but I am not sure if any repair can be one. I really would appreciate some feedback what to do. Purely cosmetic but there was really no reason to peel inside the same case it's always been in. 

Reply
Loading...
Highlighted
Astronaut

Re: Galaxy S7 Back Peeling Off

JUMP TO SOLUTION

I have had a Samsung Galaxy S7 for three years.  The back of the case just began to separate.  I read about the problem online and the consensus was that this is a battery problem (as per this blog).  Also, there were comments that the battery could not be replaced. Some advice was to contact Samsung, however I have contacted Samsung for other items and they have not been very helpful.  My bought the phone from AT&T, so I called their local store.  They were of no help given the age of the phone; however AT&T referred me to Batteries Plus.  I looked online and they replace cell phone batteries, even for the S7.  Rather than send the phone to Samsung and be without a phone for weeks, I made an appointment at Batteries Plus.  They were very knowledgeable about the phone. In one hour, they had replaced the faulty battery and repaired the back of the phone case.  The cost was $69.99 or $59.99 with coupon.  What a great service to get my phone fully functional again in an hour.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Galaxy S7 Back Peeling Off

JUMP TO SOLUTION

Hey guys!

Just wanted to chime in, We recommend using authorized service centers for any needed repairs or evaluations.

When using unauthorized repair centers, it voids the device's warranty.

If you are having these symptoms, I recommend sending me a private message directly to address your concerns or reaching out to an authorized service center such as UBREAKIFIX. 

You can locate the nearest UBREAKIFIX locations by using this link: https://www.ubreakifix.com/locations


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Constellation

Re: Galaxy S7 Back Peeling Off

JUMP TO SOLUTION

I am having the same problem with my phone. I sent you a private message.

Reply
Loading...
Highlighted
Constellation

Re: Galaxy S7 Back Peeling Off

JUMP TO SOLUTION

UBREAKIFIX wants $99 to replace the battery and it will take 6 weeks to get it back........., Batteries Plus wants $59 to replace the defective battery and can do it in less than an hour............on top of all of that it is an obvious manufacture flaw and Samsung should fix it for free!!!!!!!!!!!!!!!!!!!!! Help me decide...  SMH

Reply
Loading...
Highlighted
Constellation

Re: Galaxy S7 Back Peeling Off

JUMP TO SOLUTION

Samsung was willing to repair my phone/replace the battery, but not locally; I would have had to send it off. Tried to call-forward or port my # to a spare phone - nope, wouldn't work. I couldn't be without my phone (ill family member), so ended up paying Sprint to replace the battery. Sprint claimed Samsung was denying responsibility and had no program in place for service providers to do the work without charge, although some folks here had better luck with their service provider. 

Reply
Loading...
Highlighted
Constellation

Re: Galaxy S7 Back Peeling Off

JUMP TO SOLUTION

I have the same problem on my Samsung S8 phone.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Galaxy S7 Back Peeling Off

JUMP TO SOLUTION

@usercXPgLqDawQ Please send a private message with the full model code, the IMEI number, and any images of the back of the phone you may have. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...