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Astronaut

Galaxy S7 EDGE

I can't keep a charge for long it must be recharged a few times every day any suggestions thanks

6 REPLIES 6
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Samsung Care Ambassador

Re: Galaxy S7 EDGE

How long have you had your S7 for? 

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Astronaut

Re: Galaxy S7 EDGE

Hi thanks for your reply about 6 months

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Samsung Care Ambassador

Re: Galaxy S7 EDGE

If you purchased your phone from someone else it maybe out of the Manufacturer's warranty. The best thing you can try is to contact Samsung's customer service about the issue for a solution to the problem. 

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Astronaut

Re: Galaxy S7 EDGE

About 6 months can't remember that far back,sorry

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Astronaut

Re: Galaxy S7 EDGE

I bought it from Ebay doesn't the manufacturer 's warranty last a year?

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Samsung Care Ambassador

Re: Galaxy S7 EDGE


@Tawoukeur wrote:

I bought it from Ebay doesn't the manufacturer 's warranty last a year?


Yes, did you buy it new or used however? If used then it's possible that it maybe over the one year manufacturer warranty, if it's new then you may have a chance in having it repaired. 

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