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Constellation

Re: Galaxy S7 Edge Battery Drain after recent update

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Agreed! I I could run apps for hours previously with little batterty drain and issue. For example, running Pandora at work for 3-4 hours and maybe a decrease of 10%. This morning used Pandora for an hour maybe...went from 100 to 40%. I am currently at 2%. This is a software issue and I would not be surprised if done with intent to force new phone purchase. I leave for vacation next week and I am so irritated over this!

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Astronaut

Re: Galaxy S7 Edge Battery Drain after recent update

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I'm with you - I'm leaving on a 7-day cruise in a week and purchased the ship's WiFi package to locate family members on the ship on on shore.    But a lot of good it is going to do when I will have to figure out where/how to recharge the phone every 3 hours.

 

I held off a few months downloading the update.  Should have waited a few more.  Apple products are looking pretty good right now I think!

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Asteroid

Re: Galaxy S7 Edge Battery Drain after recent update

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I fixed this issue myself as of today and its very quite simple. The issue lies in Gear VR Services, it was using 110% of my battery and was draining ram.

 

First, wipe your cache partition.

 

Then use "Package Disabler Pro" from google play, it costs only $3.49 and is worth it, especially since you won't have to root your device.

 

Grant the app admin permissions when prompted. Check the checkbox for Gear VR Services, and done. You just saved your battery and saved your phone's performance. The app will vanish from your app list and will only be visible in the package Disabler app...

 

This an issue with the Samsung version of the Oreo OS for galaxy s7 edge and needs to be repaired by the Samsung developers.

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Constellation

Re: Galaxy S7 Edge Battery Drain after recent update

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Same here. Gear VR Service is the problem. Your dolutsol helped. Me phone is working now just fine.

 

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Constellation

Re: Galaxy S7 Edge Battery Drain after recent update

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Solved*
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Samsung Moderator
Samsung Moderator

Re: Galaxy S7 Edge Battery Drain after recent update

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Hey, If the following steps on the thread don't resolve the batter issue, I would recommend having a Samsung technician look at it. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: Galaxy S7 Edge Battery Drain after recent update

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They did... they confirmed it was the OS!
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Constellation

Re: Galaxy S7 Edge Battery Drain after recent update

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I was just wondering where you saw that it was admitted that it was the software update  
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Cosmic Ray

Re: Galaxy S7 Edge Battery Drain after recent update

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I don't believe I saw it anywhere.  One of the technicians finally admitted it to me on my phone call when I was making arrangements to ship my phone into the repair facility in Plano, TX.

 

Hope that helps.

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Constellation

Re: Galaxy S7 Edge Battery Drain after recent update

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Same problem with my S7 Edge.  I could go two days without charging, after the OS update I have to recharge 2x per day at a minimum.

 

Cleared the app cache, too soon to tell if this resolved the issue. Will try Safe Mode tomorrow while at work and start going throug some of the other "solutions" or troubleshooting steps.  My wife's S7 Edge is doing the same thing after the update, so it's not just my phone or the battery.

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