cancel
Showing results for 
Search instead for 
Did you mean: 
Samsung Moderator
Samsung Moderator

Re: Galaxy S7 Edge Battery Drain after recent update

JUMP TO SOLUTION

This type of issue will need to be addressed by having the unit serviced if troubleshooting has failed. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location.

Reply
Loading...
userY98Q3A6ldE
Constellation

Re: Galaxy S7 Edge Battery Drain after recent update

JUMP TO SOLUTION

I have wasted last few minutes reading through this forum and found it amusing how useless and careless Samsung responses are regarding this matter. Most people (if not all) buying an S7 Edge have high IQs as they need to earn quite a bit to be able to buy this phone. Treating them like 5 years old is disrespectful, to say the least.

 

Like others, my 4 (four!!) Samsung S7 EDGE in my family are now broken after the update. I am ready to throw these and buy all 4 iPhones.

Reply
Loading...
usert6x1iH324Q
Constellation

Re: Galaxy S7 Edge Battery Drain after recent update

JUMP TO SOLUTION

Why is Samsung telling us to go to UBREAKIFIX? They will charge you.

 

The problems are with the Oreo and should be Samsung's responsibility.

 


@SamsungMod23 wrote:

This type of issue will need to be addressed by having the unit serviced if troubleshooting has failed. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location.


 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Galaxy S7 Edge Battery Drain after recent update

JUMP TO SOLUTION

 If the following steps do not resolve the battery drain issue on your device, it will require service.

Run the device in Safe Mode, if this resolves the battery drain issue, it is a third party app causing it. Uninstall high battery usage apps until the issue no longer occurs. 

If this does not resolve the issue, check for any available updates by going to Settings>Software Update and also update all apps in the Google Play Store.

-Go to Settings>About Phone>Software Version and check the current baseband version and compare it to the GS7 page of your carrier's website and make sure that the baseband versions match up.

-If they do not match up, reach out to your carrier so that they can push out an OTA update to your device.

 

If everything is up to date and the issue persists, the next step is to back everything up and perform a factory reset.

If the issue occurs after the factory reset, we recommend taking the phone to a local uBreakiFix or Best Buy with a Samsung Experience shop and ask for a software re-flash. 

If the issue occurs after this, it is hardware related and will require service. You can locate a uBreakiFix or reach out to us via private message to set up service.

Reply
Loading...
userSEjqqVllXD
Constellation

Re: Galaxy S7 Edge Battery Drain after recent update

JUMP TO SOLUTION

Same issue. I am also noticing my battery runs very hot at times. Anyone else have this issue?

Reply
Loading...
userMhU7AHNnvl
Constellation

Re: Galaxy S7 Edge Battery Drain after recent update

JUMP TO SOLUTION

Me too same issue. Battery drains fast and phone is getting hot. 

I don't even over use it but if not plugged in to charge it drops fairly quick and when using drops even quicker 

I don't game, I dont watch videos only text and web.  I even have my phone on the power saving mode. If not for power saving mode the phone would drain even faster. 

This is ridiculous and can't find out what to do  

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Galaxy S7 Edge Battery Drain after recent update

JUMP TO SOLUTION

Hello, Can you please provide me with the model number and baseband version of your device? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
userIhrq4ekjZD
Asteroid

Re: Galaxy S7 Edge Battery Drain after recent update

JUMP TO SOLUTION

I fixed this issue myself as of today. The issue lies in Gear VR Services, it was using 110% of my battery and was draining ram.

 

First, wipe your cache partition.

 

Then use "Package Disabler Pro" from google play, it costs only $3.49 and is worth it, especially since you won't have to root your device.

 

Grant the app admin permissions when prompted. Check the checkbox for Gear VR Services, and done. You just saved your battery and saved your phone's performance. The app will vanish from your app list and will only be visible in the package Disabler app.

 

This an issue with the Samsung version of the Oreo OS for galaxy s7 edge and needs to be repaired by the Samsung developers.

Reply
Loading...
userUxQY0cRpoZ
Astronaut

Re: Galaxy S7 Edge Battery Drain after recent update

JUMP TO SOLUTION

I installed the latest software for my S7 today by going to Settings ==> Software Update. And this seems to have resolved the issue for me. I no longer have a hot phone and it no longer is draining the battery.

 

Brian

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Galaxy S7 Edge Battery Drain after recent update

JUMP TO SOLUTION

Awesome! thanks for sharing what worked for you. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...