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Galaxy S7 Edge - Password not working

I have an issue with my Samsung Galaxy S7 Edge. 

My password suddenly stopped working 3 days ago. I cannot access my phone anymore.

Every time that I input my password it says it is the wrong password (I have used same password for more than 1 year, so I know that is the correct password).

I have found out online that several people have had the same issue: https://us.community.samsung.com/t5/Galaxy-S-Phones/S7-Edge-Lock-screen-PIN-not-working/m-p/43735#M1...

What is the solution for this? I really need to access files stored on my phone. Can you please contact me and send a fix for this software bug to my phone?