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userjhYZ4Ap0PP
Constellation

Galaxy S7 Edge battery swelling and the back is coming off

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I have 2 and half years old S7 Edge. I noticed the back is coming off and experiencing phone power is keep on & off.

It seems it's related to battery. Iany good suggetion what I have to do?

Is it possible to fix?

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Galaxy S7 Edge battery swelling and the back is coming off

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Can I have your full model code and IMEI number via private message?

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2 REPLIES 2
Samsung Moderator
Samsung Moderator

Re: Galaxy S7 Edge battery swelling and the back is coming off

JUMP TO SOLUTION

Can I have your full model code and IMEI number via private message?

Reply
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useruEv3LSGVHK
Constellation

Re: Galaxy S7 Edge battery swelling and the back is coming off

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My S7 Active battery is swelling and back of Phone has pulled apart. I called Samsung customer service and they said I would have to paid to have it fixed. I believe this is a defect and safety issue that Samsung is ignoring.

I'm contacting Ky Attorney General Office andBureau of Consumer Protection and file a complaint.        

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