Galaxy S7 Edge volume setting issues

Highlighted
Astronaut

Galaxy S7 Edge volume setting issues

Is anyone else having issues with setting and KEEPING the sounds settings at their preference?  I have changed them on the home screen and have also gone into the personalization settings to fix.  Each time I've thought I have solved them, they revert back to what they want to be, not my desired settings.

2 REPLIES
Samsung Moderator

Re: Galaxy S7 Edge volume setting issues

I hate to hear that you are having volume issues. Try these steps and let us know if this helps: 

 

  1. Press and hold both the Power and Volume buttons for 15 seconds.
  2. The device will restart 
  3. Have the customer check the buttons individually to make sure they are operating properly.

  4.  
Cosmic Ray

Re: Galaxy S7 Edge volume setting issues


@user0um7Wo6iHQ wrote:

Is anyone else having issues with setting and KEEPING the sounds settings at their preference?  I have changed them on the home screen and have also gone into the personalization settings to fix.  Each time I've thought I have solved them, they revert back to what they want to be, not my desired settings.


have you done a factory data reset yet.