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userBToklvRaDj
Asteroid

Galaxy S7 can't send a group text message

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I can't send a group text message on my Galaxy S7.  The send button turns grey as soon as I try to enter text, and after i send the message it shows with an orange circle around the text and an orange exclamation point to the right of it. I'm not sending a picture or an emoji, just 2 words.  Group messaging is turned on in multimedia settings.  I've restarted the phone.  Anyone have another suggestion to fix this?

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Galaxy S7 can't send a group text message

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If you are still unable I would recommend having the phone diagnosed by a certified technician. You can send me a private message with your full model code and IMEI number and I can look into what your options might be.

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8 REPLIES 8
Samsung Moderator
Samsung Moderator

Re: Galaxy S7 can't send a group text message

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Have you tried sending the group message while the phone is in safe mode?

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userBToklvRaDj
Asteroid

Re: Galaxy S7 can't send a group text message

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No, I dont know how to put my phone in safe mode.  Ive reset the messaging settings and general settings on the phone.  Advanced messaging is turned on and Im using the default messaging app. 

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Samsung Moderator
Samsung Moderator

Re: Galaxy S7 can't send a group text message

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Give these steps a try:

  1. Turn the device off.
  2. Press and hold the Power key past the Samsung Galaxy S7 edge screen.
  3. When "SAMSUNG" appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode
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userBToklvRaDj
Asteroid

Re: Galaxy S7 can't send a group text message

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I'm still not able to send group text messages, even in safe mode.

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Samsung Moderator
Samsung Moderator

Re: Galaxy S7 can't send a group text message

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If you are still unable I would recommend having the phone diagnosed by a certified technician. You can send me a private message with your full model code and IMEI number and I can look into what your options might be.

View solution in original post

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userCAdHrUMyO4
Astronaut

Re: Galaxy S7 can't send a group text message

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I am having the same issues lately. AT&T has told me it's a Samsung issue, and that a software update should be coming to fix it? Need that to happen ASAP.

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userMRC7LfAU6P
Constellation

Re: Galaxy S7 can't send a group text message

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Yeah I've got the same problem and there's 4 pages worth of people with the same problem on the AT&T forums.

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userzKQtriEqcE
Constellation

Re: Galaxy S7 can't send a group text message

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I don't think it's a samsung issue.  My wife has the exact same model phone I have but on Verizon.  She's not having this problem but I sure am.

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